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Frequently Asked Questions

  • 33644781

Frequently Asked Questions

  • Q1. When will the cancellation fee be charged?

In principle it will be three days in advance. Cancellation fee is 3 days ago - the day before but 20% of the accommodation fee, 50% of the day, if it does not contact it is the full price. However, since there are things that will not be incurred in case of accident such as natural disasters, please contact us by phone.

  • Q2. Is there a parking lot?

We are located. As there are limited numbers, please contact us in advance. In the case of full car, there is a possibility to use the parking lot of Hotel Kowakien.

  • Q3. Please tell me about child fee

Since it depends on each plan, please see the plan details page

  • Q4. Are there preparations for towels etc?

Bath towels, face towels, toothbrushes, yukata are available. You can bring it yourself. Dryer, soap and shampoo are available at the public bath.

  • Q5 . What is the payment method?

Cash, credit cards, gift certificates, etc. can be used for payment. Depending on the type, it may not be available, so please contact the facility. Advance deposit is also accepted.